We value customer service and are committed to providing excellent service to ensure your satisfaction. We understand the importance of customer service in establishing and maintaining good customer relationships. Our team is dedicated to assisting and supporting you with any issues or needs.

To initiate a return or exchange, please contact our Customer Service for assistance with the return process and to confirm the return address. Please do not return the product without our confirmation. Please note that we do not accept self-collection or freight collect. Our team will guide you through the return process and provide further instructions.

1. Return without reason within 14 days

• Within 14 days of receiving the product if the product has no manufacturing defects and is still in new condition.

All refunds will be processed within 7 business days after the warehouse confirms receipt of the returned items. After the refund is issued, it may take up to 7-15 days for it to appear on the original payment method.

2. Returns and Exchanges

• Within 7 days of receiving the product, if the product is seriously damaged during transportation, please contact our customer service as soon as possible and provide photos or videos of the damaged package, including the outer packaging box and the condition of the product.

All exchanges will be processed after the warehouse confirms receipt of the returned items.

Replacement services will not be provided in the following circumstances:

• The assistance request is made more than 7 working days after receiving the product.
• A legal purchase document, prescription, or invoice is not provided or is reasonably believed to be falsified or tampered with.
• Products sent for replacement do not include all original accessories, attachments, and packaging, or if they contain items damaged due to user error.
• A product is deemed free from defects after all appropriate tests have been performed by Anycubic or 3Digital.
• Any failure or damage to the product is attributable to unauthorized use or modification of the product, including exposure to moisture, ingress of foreign objects (water, oil, sand, etc.), or improper installation or operation.
• Signs of tampering or alteration, such as altered product labels, serial numbers, or watermarks.
• Damage is caused to the product by uncontrollable external factors, including fire, flood, high winds or lightning.
• Failure to send the product to 3Digital within 7 business days after the replacement has been confirmed by Anycubic or Anycubic.
• Failure to provide evidence of damage during transportation or images/videos showing the machine malfunctioning.
• Other circumstances set forth in this policy.

Shipping costs must be covered by the buyer in the following situations:

• Returning products for reasons other than proven defects
• Accidental returns by the buyer
• Returning incorrect items
• Returns of items declared defective but found in good condition by Anycubic's quality control
• Returning defective items in international shipments
• Charges associated with unauthorized returns (returns made outside of the approved warranty process)

This warranty policy applies to products purchased through Anycubic or authorized Anycubic distributors and is valid during the warranty period. Anycubic warrants that each Anycubic product you purchase will be free from defects in materials or workmanship under normal use within the warranty period.

Warranty periods may vary for different products and components. The warranty period for the entire machine is one year (excluding gifts and second-hand machines). For the warranty period for the main machine components, please refer to the WARRANTY PERIOD table below or contact our after-sales service team to verify the specific warranty period for your product or part. The warranty period for a product begins on the day of delivery, unless otherwise agreed between you and Anycubic.

*Warranty Terms for Other Regions : If the consumer protection laws or regulations in your country differ from the warranty period specified by us, we will provide after-sales service in accordance with local regulations based on your country's warranty terms.

WARRANTY PERIOD

Note: The warranty period for the LCD screen of some machines has been extended from 3 months to 6 months. Affected models: Mono 2, Mono X 6Ks, Mono M5s, Mono M5, and LCD printers listed below by Anycubic.

Technology	Components	Warranty Period
FDM	Print head, extruder assembly, magnetic build plate	3 months
	Heated bed, ultrabase glass plate	6 months
	Other main components (Except tools)	12 months
LCD/DLP	LCD screen(M3 Series、Mono 4K、Mono 6K、Mono X2)	3 months
	LCD Screen (Mono 2、Mono X 6Ks、Mono M5s、Mono M5)	6 months
	Other main components (Except tools and FEP film)	12 months
Accessories	Accessories purchased separately	1 month

Requirements for Obtaining After-Sales Service:

1. The buyer must provide sufficient proof of purchase:

• Order number for purchases made through 3Digital.
• Sales invoice.
• Dated sales receipt issued by 3Digital, showing product details and pricing.

2. You may be asked for the serial number of the defective product and/or visible evidence describing the defect.

3. You may need to return an item for quality inspection.

How to Get Warranty Service

If a product fails to function as warranted during the warranty period, you can obtain after-sales service by creating a new ticket and letting us know how we can help. You may save time troubleshooting by consulting our FAQ page or the instruction manuals before filing a warranty claim.

* If your product is already beyond its warranty period, we will provide lifetime after-sales technical support, but we regret that we cannot offer a free replacement service or cover the shipping cost for repairs. Please understand.

What Anycubic will do

Anycubic will diagnose and resolve your issue via email within 3 business days. The after-sales service team may provide instructions for downloading and installing specific software updates for you. If your issue cannot be resolved via email or software updates and is covered under warranty, Anycubic will arrange for the necessary parts to be replaced free of charge.

For warranty claims related to quality issues, Anycubic will do its best to fulfill your requests. The warranty for all replacement parts lasts for the same period as the original defective product.

* Please note that processing warranty claims may require various types of proof of purchase (e.g., payment receipts and confirmation of the original shipping address).

Purpose of Personal Contact Information

By obtaining after-sales service under this policy, you authorize Anycubic and 3Digital to retain your contact information, including your name, phone number, shipping address, and email.

Please rest assured that this information will only be used for after-sales communication, and Anycubic or 3Digital will not spam or disclose your personal information.

The following situations are not covered by the warranty:

• Beyond the warranty period.
• Free products.
• Second hand products.
• Legal proof of purchase, such as receipts or invoices, is not provided, or if you reasonably believe they have been counterfeited or tampered with.
• Any defect or damage to the product is caused by unauthorized use or modification of the product, including but not limited to: moisture, ingress of foreign objects (water, oil, sand, etc.), or improper installation or use.
• Product labels, serial numbers, etc. show signs of tampering or alteration.
• Failures or damages caused by force majeure events (such as fires, earthquakes, floods, etc.).
• Other situations not specified in this policy.

Still need assistance?

If you purchased the product from us (3Digital) open the ticket here .

Please remember to include in the ticket:

- a detailed description of the problem and any tests already performed

-provide us with some photos/videos of the problem

-It is mandatory to send the printer's serial number, accompanied by proof of purchase from our 3Digital store.

We will try to respond to you within 48 business hours.