Shipping policy

Orders and Shipments:

Order management times and shipping times:

Order management means: the registration of the order once payment has been made, the insertion of the order at the end of the orders already registered, the possible supply of the product if not available in the warehouse, the control of the product, the packaging of the product , the production of a waybill for shipping the product and entrusting the shipment to the courier.
Orders are generally handled within 2 working days of receiving payment, however we are committed, when possible, to processing orders the same day if received by 9:00 am.
From the moment the goods are taken over by the courier, and are marked as shipped or taken over by the courier, it is not possible to change the shipping address.

For pre-orders, delivery times may vary depending on the availability of the goods, contact us at contact@3digital.tech to request an estimate for order processing.

Orders with a teacher's card are processed the week following the order. Except for pre-orders in which the fulfillment date is variable.

Shipment delivery times:

The shipping and delivery times of the products entrusted to the courier vary from 1 to 10 working days.
Deliveries are made from Monday to Friday.
Delivery terms are merely indicative and are in no way binding. The management of shipments is entrusted to external couriers (e.g. Gruppo Poste Italiane SDA, GLS, BRT, UPS, DHL, Fedex) and therefore it is not possible for us to guarantee a certain delivery day, but only an indicative time frame.
Deliveries are subject to undetermined variations during holidays, during sudden or planned strike actions by carriers, due to misunderstandings in the management of the shipment by the courier or due to significant meteorological phenomena.

Deliveries may be delayed if there are management errors on the part of the transport company: e.g. misguided shipments in other regions, missing shipments, adverse weather conditions, locations not served daily, delays during the Christmas period, delays during the Black Friday period, etc.

Shipping cost:

Shipping costs vary based on the weight and volume of the products and are automatically calculated from the cart on the site or sales platform.
Shipping costs vary based on the total/final weight/volume of the shipment, there is no difference whether it is a multi-piece or single-piece shipment.

The shipping costs do not include delivery to floors, delivery by appointment, Saturday delivery, delivery to large-scale retail trade, delivery at a set time, mandatory telephone contact by the courier, and other additional services.

We undertake to indicate the shipping costs as clearly as possible when completing the order. If this is not possible when completing the order, the increased costs for shipments to smaller or disadvantaged locations will be reported to the customer via email communication before processing the order. Shipments made to Sardinia, all the smaller islands and disadvantaged/outlying locations declared as such in the lists provided by the couriers (e.g. VENICE) are often subject to increased rates. Having read the shipping surcharges, the buyer can proceed with the payment in the manner indicated or can request cancellation of the order and consequently a full refund of the transaction will be authorised. These surcharges on shipping costs do not depend in any way on us, but are imposed by the couriers.

Free shipping is a special promotion that we offer on certain products or at certain times of the year on all or part of our catalogue.
If you purchase multiple products, the cart will calculate the shipping costs of the items on which there is no free shipping.
In the event of a return of an item with free shipping, the shipping cost will not be refunded and will remain the responsibility of the buyer with a flat rate of €15.

Storage costs due to repeated impossibility of delivery at the address indicated at the time of the order or due to any address errors not attributable to us will be borne by the buyer. In the event that the shipment goes into storage, the shipment will remain blocked at the relevant branch of the courier or post office until the end of the storage period. If during this period of storage the purchaser does not settle the costs of storage and return of goods via bank transfer or PayPal circuit, the shipment will be returned to the sender and all costs of storage and return to the sender will be deducted from the refund of the transaction. In the event of a deficit between the storage/return to sender costs and the total purchase transaction, no refund will be made and the balance of the remaining debt will be requested.
The costs of storage and return/return of goods due to repeated impossibility of delivery at the indicated address, due to absence at the second passage, due to expiry of the deadlines without having sent instructions for return or collection in the warehouse (in compliance with the times established by each carrier ) or for any address errors not attributable to us will be borne by the buyer and must be paid by bank transfer or PayPal circuit.
In the event that the customer does not collect the goods ordered and present in stock at the courier's or post office warehouses within the storage deadlines set by the relevant courier due to the repeated impossibility of delivery to the address indicated by the customer at the time of order, the goods will be returned to the sender and the buyer will be charged for the costs of shipping and returning the goods to our warehouses.
Receiving shipment:

Upon delivery of the goods by the carrier, the recipient is required to sign subject to control and to check:

- that the number of packages delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, not altered even in the closing tapes;
We inform you that pursuant to Legislative Decree 22/5/1999 n.185, the goods travel at the risk of the recipient, therefore if the goods are not accepted subject to inspection it will not be possible to lodge a complaint with the carrier.
Pursuant to art. 63 of the Consumer Code, in the event of tampering, breakages or even minimal damage to the packaging/packaging of the shipment, the recipient must immediately contest the shipment and delivery by affixing the writing "RESERVE OF CONTROL OF GOODS FOR ... (indicate the reason. Example: Accepted with reservation due to damaged packaging/broken cardboard/compromised tapes/torn film/wet package/etc.)" on the delivery document received from the courier.
The affixing of the "SPECIFIC RESERVE" allows the recipient to check the goods even at a later time given that the courier by law does not allow the package to be opened until the delivery has been signed. It is therefore understood that, once the delivery document has been signed without any dispute, the recipient/purchaser will be precluded from any dispute regarding irregularities regarding the external and internal characteristics of what was delivered.
The affixing of the words "accepted subject to inspection", "subject to" or "subject to intact package" are prefigured as "acceptance with generic reservation" and will NOT be sufficient conditions for forwarding the complaint procedure. Claims for damage to accepted goods will not be accepted without specific control reservation. 
In order to protect our customers, we always invite you to accept shipments by placing the specific control reservation.
The buyer must immediately communicate via email (supporto@3digital.tech) that he has accepted the shipment with reservation and report any damage to the goods within 2 days of receiving the shipment. Every report of damage must be documented photographically, attaching photos of the damage, inside and outside of the package with the shipping label clearly visible.
When shipping fragile products, we always invite you to accept the material by placing the specific goods control reservation.
The company is not responsible for damage suffered by the goods if the above procedures are not carried out.
When opening the package, the customer is always required to check that the product received corresponds to the one ordered before using it.
Filling in shipping address:

The shipping address is the address where the order will be delivered.
We therefore invite you to pay attention when filling in the delivery address, indicating:

First name:
Surname:
It is important to indicate the exact name on the intercom (or indicate the extension number if present) and/or bell if different from the name of the person making the purchase.

Ex: Mario Rossi c/o Guido Bianchi
Ex: Mario Rossi internal intercom 2
Company: indicate the name if the shipment takes place to a company/commercial activity/other

Ex: Bianchi spa company c.a. Mario Rossi
E.g. Mario Rossi c/o Bar Verdi

Address: Street/Square/Location/Hamlet/etc.
House Number: in the absence of a house number, always specify with the wording SNC
Postal Code:
City:
Province:
Telephone: It is necessary to register at least one telephone number, preferably a mobile phone as couriers rarely contact a landline number.
Note:
It is not possible to enter two addresses in the courier's shipping note. It is therefore important to indicate only one reference shipping address.

As regards the shipping notes, we invite you to be very concise as the billing systems allow a limited insertion of words.

If there is a different name on the intercom or the shipment takes place at a company/commercial activity/office/other, it is necessary to indicate the name to identify the destination in order to avoid misunderstandings with the courier.
In the event that the name on the intercom/doorbell is different from that indicated or in the event that it is not explicitly indicated in the shipping address that the delivery is to a company/commercial activity/other, the courier will not be able to make the delivery and the shipment will be stored with the reason "Address unknown or incorrect address"
This circumstance will be assessed as an address error not attributable to us and consequently the storage costs due to the impossibility of delivery at the address indicated at the time of the order will be charged to the buyer.
The shipment will remain blocked at the relevant branch of the courier or post office until the end of the storage period. If during this period of storage the purchaser does not settle the costs of storage and return of goods via bank transfer or PayPal circuit, the shipment will be returned to the sender and all costs of storage and return to the sender will be deducted from the refund of the transaction. In the event of a deficit between the storage/return to sender costs and the total purchase transaction, no refund will be made and the balance of the remaining debt will be requested.
Useful abbreviations:
sn= without number
snc= without street number
AC - ca= kind attention
co - c/o= at