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In questo periodo stiamo riscontrando un elevato flusso di ordini e contatti telefonici, per offrirvi il migior servizio possibile vi preghiamo di scrivere le vostre richieste via mail, risponderemo in giornata. Grazie della compresione

Creality support

Welcome to the Creality support page.

Before opening a support ticket, please have read and followed the relevant guidelines at the following link https://wiki.creality.com/en/home

In the left column, select the model for which you are seeking assistance and read the most relevant guide point. Very often the problem is solved by reading the guides.

Warranty and repair policy

You can find it at the following link https://3digital.tech/pages/politica-di-garanzia-e-riparazione-creality

Do you still need assistance?

Write to us at support@3digital.tech telling us:

-a detailed description of the problem and any tests already carried out

-provide us with some photos/videos of the problem

-it is mandatory to send the printer serial number, accompanied by proof of purchase from our 3Digital store.

We will try to respond to you within 48 working hours.

Please note that by opening a ticket directly with us, we would still have to interface directly with Creality, so response times may extend by a few days due to the exchange of communications and the time zone with China.