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Creality support

Welcome to the Creality support page.

Before opening a support ticket, please have read and followed the relevant guidelines at the following link

In the left column, select the model for which you are seeking assistance and read the most relevant guide point. Very often the problem is solved by reading the guides.

Warranty and repair policy

You can find it at the following link

Do you still need assistance?

Write to us at telling us:

-a detailed description of the problem and any tests already carried out

-provide us with some photos/videos of the problem

-it is mandatory to send the printer serial number, accompanied by proof of purchase from our 3Digital store.

We will try to respond to you within 48 working hours.

Please note that by opening a ticket directly with us, we would still need to interface directly with Snapmaker, so response times may take a few days longer due to communication exchanges and time zones with China.