Flsun Warranty and Repair Policy

Many of the problems can be resolved by reading the support page at the following link .

Warranty statement:

(1) The product is used normally, but there is damage or malfunction not caused by the customer.
(2) Product malfunction due to product quality or workmanship.

Warranty period:

(1) The product warranty period is calculated backwards from the date the original customer receives the product: 1 year warranty for consumers in EU, Switzerland, Norway.
(2) The warranty period for wearing parts is 3 months. Consumable parts include: heating block, nozzle, metal tube, belt, actuator temperature sensor, actuator heating rod, spring steel hot bed.
(3) Replacement parts reissued for free to users due to quality problems have no warranty period.
(4) We provide lifelong after-sales technical consulting services.

Warranty service will not be provided in the following cases:

(1) You cannot provide your order number or proof of purchase or there is reason to believe that such evidence is counterfeit or tampered with.
(2) The product is beyond the warranty period.
(3) Product damage caused by unauthorized modifications or firmware modifications.
(4) The product was damaged in transit, but was not rejected upon delivery, or the logistics company did not issue a damage certificate and was unable to provide proof of damage in transit.
(5) Product damage caused by incorrect installation and use.
(6) Product damage caused by irresistible external forces (such as floods, typhoons, fires, earthquakes, etc.).
(7) Product damage caused by not using in the specified environment.
FLSUN and 3Digital reserve the right to final interpretation of the above service policies.

Suggestions:

（1）Please read the user manual and warranty/after-sales support policy carefully before using the printer.
（2）Please provide your order number and proof of purchase when contacting our after-sales support staff, if you can't provide your order number or proof of purchase, FLSUN or 3Digital has the right to refuse to provide you with after-sales service.
（3）Work with our staff to complete printer inspection and repair. If you refuse to cooperate, we have the right to refuse to provide you with after-sales support.
(4) The printer repaired by our professional guide will still be eligible for warranty service until the end of the warranty period.
( 5）If you are not satisfied with our after-sales service or have suggestions for improvement (including complaints and praise), you can contact our complaints feedback email: support@3digital.tech; we will definitely reply to you within twenty-four hours to investigate and check your problem and address it to give you a satisfactory answer.

How to get the service

By email: service@flsun3d.com

If you want to take advantage of 3Digital's support, open a ticket by writing to us at support@3digital.tech .

Please note that by opening a ticket directly with us, we would still have to interface directly with Flsun, so response times may extend by a few days due to the exchange of communications and the time zone with China.