DJI support

DJI warrants that each product you purchase will be free from defects in materials and workmanship under normal use during the warranty period. The warranty period for a DJI product begins upon receipt of the product. The warranty periods are those specified in the "warranty duration" paragraph. All damages caused by the customer or by negligence in the use of the product are NOT covered by the guarantee.
The return applies within 14 days of purchase exclusively for products with an unopened guarantee seal. Check the return rules and overdrafts in the appropriate paragraph.
Products subject to DJI care or DJI refresh will be replaced after inspection by the European center in approximately 15 working days.
Assistance not under warranty costs €80.00 per hour plus the parts necessary for the repair. The customer will receive a quote and will have the right not to accept it. In this case you will be charged €30.50 for handling the case.
This is an extract from the general regulations which you can find in the original language on the official DJI page " ".
By purchasing a DJI product or service you automatically accept the conditions of sale indicated on the manufacturer's official page.


For private individuals, the return can be made within 14 days of delivery by communicating this to the email address . The refund will be made to the original payment method or by bank transfer within 3 to 7 working days.


The return of a sealed product can only take place together with the gift that is also sealed. During the return phase, if the free product is not included, the entire amount of the free gift will be deducted. See the chart below for exact returns conditions.

Returns are not possible for invoiced orders.


• for digital products, “I accept that I will lose the right of withdrawal if I download or receive the code via an email service”;
• for services, "I accept to lose the right of withdrawal after the complete provision of the service";
• I accept that the DJI Care, DJI Refresh and DJI Shield digital product is not refundable, losing the right of withdrawal.
• I accept 50% penalty for return/cancellation of courses after 14 days from purchase.
• I accept a 30% penalty within 14 days of purchasing courses if the teaching material has already been sent.


For products in which damage is found, not caused by the user, if presented within 14 working days they will be handled with maximum priority.
If the problem highlighted by the customer is encountered, the product will be replaced at the seller's expense with a new sealed one, based on availability and the presence of an active DJI CARE R policy on the vehicle. There could be waiting times of approximately 7/14 days .
However, if the assistance center demonstrates that the product has been damaged by the customer, it will be sent via ordinary paid assistance.
For products which, despite having a manufacturing defect, are presented after 14 working days, they will go to ordinary warranty assistance at the European centre.

The shipping costs necessary for replacing the products are borne by the customer.


If the customer does not collect the product within 40 working days, the customer will have to pay a penalty of €20.00 ic
The assistance center will be responsible only for the items present in the packing list. Any extra accessories such as: phones, tablets, non-Dji accessories, etc. will be the responsibility of the customer.
If the customer sends a product with missing parts, he will have to send the missing parts back at his own expense or the case cannot be processed.


The various types of guarantee accepted are listed below:

Below is the classification of the products:


The customer is covered by the standard warranty. Below you will find the full regulation:

The customer has the right to the guarantee, in the periods indicated in the complete regulations, unless he was the one who caused the damage to the product.
To access the warranty, the customer will have to upload to the cloud all the logs present on the mobile device / tablet that he used together with the product controller. If he does not have the logs, the customer will not be entitled to the guarantee. Thanks to the logs DJI can check whether or not there has been a product malfunction.


The customer is covered by the comprehensive guarantee for a period of 12 months. Below you will find the full regulation:

The customer is also entitled to the guarantee for damage caused by him by paying the cost of the repair deductible. The care includes 2 assistance with deductible with different price to be specified to the customer. Round trip costs are included in the price.
The following must be specified to the customer:

-The product can be repaired or replaced with a remanufactured one with a different serial number and different activation date. For this reason, if the product was registered for specialized Enac operations, the customer, at his own expense, will have to make a change to the authorization procedure by communicating the new serial number
-The product will be sent to the parent company in the Netherlands to the most qualified assistance center which will take approximately 15 working days to return it.


The customer is covered by the comprehensive guarantee for a period of 12 months. Unlike the previous point, since you did not purchase the drone from us but only the refresh, you will have to pay the return costs quantified at €50.00 + VAT.
In this category there will also be customers who purchased the drone from us but the care refresh from the DJI.COM website.
The rest of the rules and clarifications remain unchanged from the previous point.


Electronics and control unit: 24 months – Gimbal and camera: 6 months – Positioning system: 6 months – Radio control: 24 months – Batteries: 6 months with less than 200 charging cycles – Battery charger: 6 months – Frame: without warranty – Propellers: without warranty – Gimbal motors: 6 months – Gimbal mechanical parts: 24 months.

Consumer rights

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by DJI's after-sales policy are in addition to all rights and remedies provided by such consumer protection laws and regulations, including but not limited to these additional rights.
Under European consumer laws, consumers have the right to a free repair or replacement by the seller of defective goods or goods that do not conform to the sales contract. Furthermore, the consumer may request an appropriate price reduction or termination of the contract, if the consumer is not entitled to repair or replacement or if the seller has not carried out the remedy within a reasonable period, or if the seller has not completed the remedy without significant inconvenience for the consumer or the reimbursement by the seller of defective goods or goods that do not conform to the sales contract. However, the consumer is not entitled to have the contract terminated for minor non-compliance.
For more information on consumer laws and particularities in the country of purchase or, if different, the country of residence, please visit the European Consumer Center website at index_en.htm
Customers in the EEA can contact DJI at the address above.
Civil and criminal liability for Italy lies with DJI – Industriestrasse 12, 97618 Niederlauer, Germany, or, Bijdorp-oost 6, 2992LA, Barendrecht, The Netherlands.

The guarantee in case of invoicing to a company is reduced to 12 months.

To open your assistance request, contact us .