Flashforge Warranty and Repair Policy
I may find many answers to your questions by visiting the Flashforge Wiki page at the following link .
If you have further questions about the products, please feel free to contact our support team via email:
Warranty
1. Flashforge offers 1 year limited warranty for Flashforge 3D printers and 3 months for extruder parts. If any part is broken during the warranty period, Flashforge will send free parts. If some parts are broken and cannot be repaired, Flashforge will replace them. Warranty services are specified in the full warranty terms.
(1) Flashforge grants all end users a 12-month limited warranty for all Flashforge 3D printers (except the Flashforge extruder) and a 3-month warranty for the Flashforge FFF extruder.
(2) If the Flashforge 3D printer fails during normal and proper use within the warranty period (in the judgment of Flashforge engineers), Flashforge will provide users with free maintenance services or remote after-sales support.
(3) The warranty period begins on the invoice date.
(4) Flashforge will only repair or replace defective parts with new or refurbished parts or products that are functionally equivalent to or superior to those originally supplied. If a part is repaired or replaced during the warranty period, the remaining warranty period for the entire printer will apply to this part.
3. Parts excluded from warranty: build tape/build plate/SD card/USB flash drive/USB cable/filament/filament spool/glue/resin tub/film/resin bucket/gloves/plastic scraper/plastic scraper metal/brush/Allen key (2.5mm*1/3mm*1/5mm*1)/Stamping wrench/Tool bag/Accessories.
By email: support@flashforge.com
If you want to take advantage of 3Digital's support, open a ticket by writing to us at support@3digital.tech .
Please note that by opening a ticket directly with us, we would still have to interface directly with Flashforge, so response times may extend by a few days due to the communication exchange and time zone with China.