We value customer service highly and are committed to providing excellent service to ensure your satisfaction. We understand the importance of customer service in establishing and maintaining good relationships with customers. Our team is dedicated to assisting and supporting you in case of any problems or needs.

If you need technical support, please contact the Anycubic After-Sales Team or the 3Digital support team at support@3digital.tech with your S/N (located on the back of your machine) and order ID, and we would be happy to help you.

To initiate a return or replacement, please contact our Customer care for assistance with the returns process and to confirm the return address. Please do not send the product back without our confirmation. Please note that we do not accept self- or freight collect collection. Our team will guide you through the returns process and provide you with further instructions on how to proceed.

1. Return without reason within 14 days

• Within 14 days of receiving the product if the product has no manufacturing defects and is still in new condition.

All refunds will be processed within 7 business days after the warehouse confirms receipt of the returned items. After your refund is issued, it may take up to 7-15 days to appear on your original payment method.

2. Return and Exchange

• Within 7 days of receiving the product, if the product is seriously damaged during transportation, please contact our customer service as soon as possible and provide photos or videos of the damaged package, including the outer packing box and the condition of the product .

All exchanges will be processed after the warehouse confirms receipt of the returned items.

No replacement services will be provided in the following circumstances:

• The request for assistance is made more than 7 working days from receipt of the product.
• A legal purchase document, prescription or invoice is not provided or is reasonably believed to be falsified or tampered with.
• Products sent for replacement do not include all original accessories, attachments and packaging, or contain items damaged due to user error.
• A product is deemed free of defects after all appropriate testing has been carried out by Anycubic or 3Digital.
• Any failure or damage to the product is attributable to unauthorized use or modification of the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.), or improper installation or operation.
• Signs of tampering or alteration, such as altered product labels, serial numbers, or watermarks.
• Damage is caused to the product by uncontrollable external factors, including fire, flood, high winds or lightning strike.
• Failure to send the product to 3Digital within 7 working days after the replacement has been confirmed by Anycubic or Anycubic.
• Failure to provide evidence of damage during transit or images/videos showing machine malfunction.
• Other circumstances set out in this policy.

Shipping costs must be covered by the buyer in the following situations:

• Return of products for reasons other than proven defects
• Accidental buyer returns
• Returning incorrect items
• Return of items declared defective but found in good condition by Anycubic quality control
• Return of defective items in international shipments
• Charges associated with unauthorized returns (returns made outside of the approved warranty process)

This warranty policy applies to products purchased through Anycubic or Anycubic authorized distributors and is valid during the warranty period. Anycubic warrants that each Anycubic product you purchase will be free from defects in material or workmanship under regular use within the warranty period.

Warranty periods may vary for different products and components. The warranty period for the whole machine is one year (excluding gifts and second-hand machines). For the warranty period of the main components of the machine, please refer to the WARRANTY PERIOD table below or contact our after-sales service team to check the specific warranty period for your product or part. The warranty period for a product begins on the day such product is delivered, unless otherwise agreed between you and Anycubic.

*Warranty Terms for Other Regions : If the consumer protection laws or regulations in your country differ from the warranty period specified by us, we will provide after-sales support in accordance with local regulations based on your country's warranty terms.

WARRANTY PERIOD

Note: The warranty period for the LCD screen of some machines has been extended from 3 months to 6 months. Affected models: Mono 2, Mono X 6Ks, Mono M5s, Mono M5 and LCD printers listed later by Anycubic.

Technology	Components	Warranty period
FDM	Print head, extruder assembly, magnetic build plate	3 months
	Heated bed, ultrabase glass plate	6 months
	Other main components (Except tools)	12 months
LCD/DLP	LCD screen(M3 Series、Mono 4K、Mono 6K、Mono X2)	3 months
	LCD Screen (Mono 2、Mono X 6Ks、Mono M5s、Mono M5)	6 months
	Other main components (Except tools and FEP film)	12 months
Accessories	Accessories purchased separately	1 month

Requirements to Obtain After-Sales Service:

1. The buyer must provide sufficient proof of purchase:

• Order number for purchases made through 3Digital.
• Sales invoice.
• Dated sales receipt issued by 3Digital, showing product details and prices.

2. The serial number of the defective product and/or visible evidence describing the defect may be required.

3. You may need to return an item for quality inspection.

How to Obtain Warranty Service

If a product does not work as guaranteed during the warranty period, you can get after-sales service by creating a new ticket and letting us know how we can help you. You may save time troubleshooting by consulting our FAQ page or consulting Instruction Manuals before making a warranty claim.

* If your product is already beyond the warranty period, we will provide lifetime after-sales technical support, but we regret that we cannot offer free replacement service or cover the shipping cost for repairs. Please understand.

What Anycubic will do

Anycubic will diagnose and resolve your issue via email within 3 business days. The after-sales service team may provide guidance on downloading and installing software updates specific to you. If your problem cannot be resolved via email or software updates and is within the warranty coverage, Anycubic will arrange replacement parts for you free of charge.

For warranty claims related to quality issues, Anycubic will endeavor to accommodate your requests. The warranty for all replacement parts follows the same duration as the original defective product.

*Please note that processing warranty claims may require various types of proof of purchase (for example, payment receipts and confirmation of the original shipping address).

Purpose of Personal Contact Information

By obtaining after-sales service under this policy, you authorize Anycubic and 3Digital to retain your contact information, including name, phone number, shipping address and email.

Please rest assured that this information will only be used for communication regarding after-sales matters and Anycubic or 3Digital will not send spam or disclose your personal information.

The following situations are not covered by the warranty:

• Beyond the warranty period.
• Free products.
• Second hand products.
• You are not provided with legal proof of purchase, such as receipts or invoices, or are reasonably believed to have been counterfeited or tampered with.
• Any defect or damage to the product is caused by unauthorized use or modification of the product, including but not limited to: moisture, ingress of foreign objects (water, oil, sand, etc.), or improper installation or use.
• Product labels, serial numbers, etc. show signs of tampering or alteration.
• Faults or damage caused by force majeure events (such as fires, earthquakes, floods, etc.).
• Other situations not specified in this policy.

Do you still need assistance?

You can open the ticket directly with Anycubic or write to us at support@3digital.tech telling us:

-a detailed description of the problem and any tests already carried out

-provide us with some photos/videos of the problem

-it is mandatory to send the printer serial number, accompanied by proof of purchase from our 3Digital store.

We will try to respond to you within 48 working hours.

Please note that by opening a ticket directly with us, we would still have to interface directly with Anycubic, so response times may take a few days longer due to the communication exchange and time zone with China.