Artillery Warranty and Repair Policy

Artillery attaches great importance to customer satisfaction and is committed to providing customers with excellent service. We understand the importance of customer service in building and maintaining good customer relationships. The Artillery team is committed to assisting and supporting you with any questions and needs.

If you need technical support, you can contact the after-sales team in the following 3 ways, we will be happy to help you.

  • Part 1: Refund Policy
  • Part 2: Maintenance Policy
  • Part 3: Non-Warranty Policy

Part 1: Refund Policy

1) 14 days no reason to return

  • If the product has no quality problems and is in new condition, you can request a return within 14 days of receiving the product
  • After the deadline indicated above, no returns will be accepted

Note:

  • Regarding the 14 day return policy, the customer will be responsible for shipping costs and restocking costs.
  • All refunds will be processed within 7 working days of the warehouse confirming receipt of the return. After a refund is issued, it may take 7-15 days for it to appear in your original payment method.

2) Return

  • Within 3 days of receiving the product, if you find that the product has been seriously damaged during transportation, please contact our after-sales support team as soon as possible and provide: pictures and videos of the damaged packaging and the condition of the outside box packaging and the product

Your return and exchange request will be processed after the warehouse confirms receipt of the returned item.

No refund will be provided if:

  • Service requests beyond 14 days of receipt of product.
  • Failure to provide legitimate purchasing documents, receipts or invoices, or to believe that such documents, receipts or invoices have been counterfeited or altered.
  • Products sent for replacement do not include all original accessories, packaging, or if they contain items that have been damaged due to user error.
  • After having carried out all the appropriate checks by Artillery, the product was found to be free from defects.
  • Any failure or damage to the product is caused by unauthorized use or modification, including exposure to moisture, ingress of foreign objects (water, oil, sand, etc.). or installed or used improperly.
  • Other circumstances specified in this policy.

Shipping will be borne by the Buyer if:

  • Afterthought
  • Return for any reason other than a proven defect
  • Returns without authorization
  • Return products that you claim are defective, but are found to be working after Artillery quality testing
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Part 2: Repair Policy

This warranty policy applies to products purchased through Artillery or Artillery authorized distributors and is valid for the duration of the warranty period. Purchasing Artillery products within the warranty period of normal use will not present any material or quality problems

Warranties may vary for different products and components. The electronics are guaranteed for one year (excluding free gifts).

For warranties relating to major machine parts, please refer to the warranty form below or contact our after-sales service team to obtain and verify specific warranties for the products or parts purchased. Unless a special agreement has been signed, the product warranty period begins on the date of purchase of the product.

Warranty program

Conditions for requesting after-sales service:

1) The customer must provide correct and detailed proof of purchase:

  • Order number
  • Purchase invoice

2) You must provide the product serial number of the requested service and visible evidence describing the problem

3) You may need to return the products for testing

How can I get warranty service

If the product does not work properly during the warranty period, you can get after-sales service in the following ways:

How Artillery provides technical support

Artillery will diagnose and resolve your problem via email. The after-sales support team can provide guidance on downloading and installing specific software updates. If the problem cannot be resolved via email or software and is covered by warranty, Artillery will replace the necessary parts free of charge.

All replacement parts are guaranteed for the same period as the original defective product

*Note: Processing warranty claims may require various types of proof of purchase (for example, payment receipts and original shipping address confirmation).

Part 3: Non-Warranty Terms

The following conditions are not covered by the warranty:

  • Out of warranty.
  • Gift.
  • Used products.
  • Failure to provide legitimate purchasing documents, receipts or invoices, or reason to believe that such documents, receipts or invoices have been counterfeited or altered.
  • Any failure or damage to the product caused by unauthorized use or modification of the product, including but not limited to: moisture, foreign object ingress (water, oil, sand, etc.). or installed or used improperly.
  • Product label, serial number, etc. It shows signs of tampering or alteration.
  • Faults or damage caused by force majeure events (such as fire, earthquake, flood, etc.).
  • Other circumstances not specified in this policy.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific fare should be based on the express company you choose.

Shipping and responsibility for returning the product is entirely the responsibility of the buyer.

How to get the service

By email: support@artillery3d.com

If you want to take advantage of 3Digital's support, open a ticket by writing to us at support@3digital.tech .

Please note that by opening a ticket directly with us, we would still need to interface directly with Artillery, so response times may extend by a few days due to the exchange of communications and time zones with China.